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Clear Cache

Sometimes content doesn't download cleanly. Clearing the cache deletes anything broken so SignPresenter can re-download it fresh. This guide covers both the Fire Stick app cache and your browser cache.

warning

Don't clear the Fire Stick cache while you're trying to run offline — that deletes everything you've cached. See Running offline for the offline workflow.

Clear the cache on a Fire Stick​

Clear Cache is built right into the SignPresenter app menu — no need to dig through the Fire Stick settings anymore.

  1. While SignPresenter is running, press Back on the remote to open the app menu.

  2. Select Clear Cache in the right-hand menu.

    Clear Cache in the app menu

  3. Select your playlist (or Run Schedule) to start playing again.

SignPresenter will re-download all your content. This same menu also shows the screen name, app version, and free/used storage space — handy if support asks for them.

Older app versions

If you don't see the menu, you're on an older build. Update the app, or clear the cache the old way: press Home, then go to Settings → Applications → Manage Installed Applications → Sign Presenter → Clear cache, then relaunch the app.

Clear the cache in Google Chrome​

  1. Click Chrome in the macOS menu bar (or the three-dot menu on Windows).

    Chrome menu

  2. Click Clear Browsing Data.

    Clear browsing data

  3. Set the time range to All Time and click Clear Data.

    All time