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Uploading Videos

Videos give your signage motion and personality. SignPresenter supports most common formats — but there are a couple of size and codec rules worth knowing up front.

Before you start

  • Your video must be under 1 GB. If yours is bigger, compress it with HandBrake (free).
  • Use a Horizontal or Vertical message — the layout must match your screen orientation.

Upload steps​

  1. Go to Messages in SignPresenter. Click Horizontal or Vertical, then choose Video With Audio or Silent Video.

  2. Type a Category and a Name for the video.

  3. Click the blue Upload button, find the video on your computer, and select it.

    Click upload

  4. You'll see a Pending Upload label. Click Save to start the upload.

    Pending upload

  5. Stay on the page until you see the next screen — this is when the actual upload happens.

    Upload in progress

  6. Once uploaded, you'll see the message below. You can leave the page now — processing happens server-side. Come back later to confirm the video processed cleanly.

    Upload complete

What if the video fails to process or shows up black?​

We work hard to support every codec, but sometimes a video fails to process. If yours does:

  1. Open it in HandBrake (free).
  2. Re-encode it (HandBrake's default preset is fine in most cases).
  3. Re-upload the new file.

Changing the codec almost always fixes processing problems.

If you've tried that and it still doesn't work, email [email protected] and — if possible — share the original video via Dropbox or Google Drive. We'll analyze it and help you get the issue resolved.