How to Run SignPresenter Offline
SignPresenter is designed to run online, but it can continue working if you lose internet connection or if you need to run it at a location without WiFi. Here’s how to set it up:
Before You Go Offline
Step 1: Verify All Content is Cached
- While connected to WiFi, check your screen’s Cache Size in the Screens tab
- Make sure the cache shows all items are downloaded (e.g., “255 of 255”)
- Only cached content will work offline - content not fully downloaded won’t display
Step 2: Test Your Playlist
- Click Preview or Run Schedule to make sure all slides are displaying correctly
- Verify everything loads without errors
Step 3: Set Schedule to 24/7
Important: If using Run Schedule, set your screen to run 24/7.
Why? Fire Sticks don’t keep accurate time when unplugged. If you move the device to a new location, the time may be incorrect, causing scheduled content not to display. Running 24/7 ensures your content always plays.
Taking Your Fire Stick Offline
Disconnect WiFi While Still Online
Do this BEFORE unplugging your device. This ensures any partial downloads complete and prevents errors.
Option 1: Turn Off WiFi (Newer Fire Sticks)
- Go to Settings → Network
- Select WiFi
- Turn WiFi Off
Option 2: Forget Network (Older Fire Stick 4K models)
- Go to Settings → Network
- Select your connected network
- Press the Menu button (☰ three lines)
- Select Forget Network
- Confirm by pressing Select
Running Offline at Your Destination
When you arrive at your offline location:
- Plug in your Fire Stick and turn on your TV
- You’ll see a “No internet connection” message - dismiss it
- Press the Home button on your remote
- Go to Settings → Applications
- Select Manage Installed Applications
- Scroll down and select Sign Presenter
- Click Launch Application
⚠️ Important: Do NOT click “Clear Cache” - this will delete all your downloaded content!
Your screen will now run offline with all your cached content.
Troubleshooting
Content not displaying?
- Make sure it was fully cached before going offline
- Verify your schedule is set to 24/7
- Check that you didn’t clear the cache
Need to update content?
- Reconnect to WiFi, update your content, wait for it to cache, then disconnect WiFi again
Need help? Contact support or schedule a demo.